Have you ever chatted with a company's customer service online? Chances are, you've talked to a chatbot. But did you know there are two main types of chatbots? Let's explore the difference between AI chatbots and rule-based chatbots in customer service....
Read MorePublished on March 10, 2024
The digital revolution has brought about significant advancements in customer service, with AI-powered chatbots emerging as one of the most transformative innovations. These intelligent virtual assistants are not just a trend but a game-changer in how businesses interact with their customers. Let's delve into the impact of AI-powered chatbots on customer service, focusing on key areas such as improved efficiency, 24/7 availability, personalization, and cost reduction.
Read MorePublished on April 5, 2024